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Like most website operators, HELIO-SOLAR collects data about visitors to our website at This helps us to understand how useful the website is and how to improve it.
HELIO-SOLAR data collection practices are governed by the following Privacy Policy, which tells you what data HELIO-SOLAR collect, how we use that data and who has access to that data.
You have many rights that you can use to control your privacy. HELIO-SOLAR respects those rights. We want to help you exercise your rights, so you will find details on how to do so below.
Please take your time to read this policy and contact HELIO-SOLAR if you have any questions or feedback regarding our Privacy Policy.

Your data controller
Data Controller within the meaning of the General Data Protection Regulation (GDPR) and applicable member state law is HELIO-SOLAR GmbH, Kohlamrkt 8-10, 1010 Vienna, Austria (HELIO-SOLAR). Your HELIO-SOLAR data protection officer can be contacted at e-mail at

What data do HELIO-SOLARcollect and how is it used?

Website browsing statistics

HELIO-SOLAR is constantly improving its website and aims to make using it as easy as possible. For this purpose, HELIO-SOLARneeds to know what information is most relevant to website visitors, how often they connect, what browser and device they use, what content is mostly read, what region visitors come from, and similar demographics and statistics. HELIO-SOLAR collects this information by using an automated tool called Google Analytics. This allows HELIO-SOLAR to record and analyse how visitors use the website. You can learn more about how Google Analytics works and the information it allows us to collect and analyse here -
HELIO-SOLAR uses this data on the basis of our legitimate interest as a business in improving our understanding of client needs and preferences in order to constantly enhance our services and improve client access to information that HELIO-SOLAR publishes. You may at any time disable collection of your data by Google Analytics, as described here -

The server that hosts the HELIO-SOLAR website may also record requests you make to the server, such as the web address you open, the device and browser you use, your IP address, date and time of access. This data is used only for technical purposes – that is, to ensure the proper functioning and security of the website and to investigate possible security incidents.
The basis for collecting and using such data is HELIO-SOLAR’s legitimate interest in ensuring the technical availability and security of the HELIO-SOLAR website.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. A cookie enables the website to remember your actions and preferences ‒ such as login, language, font size and other display preferences ‒ over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How does HELIO-SOLAR use cookies?
The HELIO-SOLAR website DOES NOT use cookies to collect your IP address and browsing information, such as the websites you have visited or the time you have spent on each page, and allows the website to remember your system and preferences.Other cookies would allow HELIO-SOLAR to track website traffic and users’ interaction with the website – HELIO-SOLAR uses this data to analyse visitors’ behaviour and to improve visitors’ experience. These cookies would be placed and used by the Google Analytics tool. Cookies would be placed on your device only if you consent, unless cookies are required for strictly technical functioning of the website. However, note that if you do not consent to the use of cookies, certain functions of the website may not function properly or may not function at all.The legal basis for the use of cookies is HELIO-SOLAR’s legitimate interest in ensuring the technical functionality of the website. When cookies are used to remember your choices or for statistical purposes, the legal basis is your consent.

How to control cookies?
You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. But if you do this you may have to manually adjust some preferences every time you visit a site, while some services and functionalities may not work.

If you subscribe to the HELIO-SOLAR publications, event invitations and/or news about HELIO-SOLAR via the HELIO-SOLARwebsite or otherwise provide HELIO-SOLAR with your business contact details, HELIO-SOLAR may send you publications, event invitations and/or news which may be of interest to you. You will find more details on how HELIO-SOLARuses your contacts for such communication Marketing Privacy Policy.

HELIO-SOLAR may use website visitor statistical data to analyse trends and demographics of HELIO-SOLAR visitors. However, HELIO-SOLAR does not assign each visitor an individual profile. 

Who may access your data
Statistical data about HELIO-SOLAR visitors may be accessed by employees in our marketing and IT departments who are responsible for analysing that data and for improving our website.
HELIO-SOLAR partners who provide HELIO-SOLAR with website content management tools or who host the HELIO-SOLAR website may have access to technical log files. The Google Analytics tool provided by Google LLC (a US company) has access to statistical data collected by that tool. Google LLC has subscribed to the EU-US Privacy Shield. Contractual obligations to ensure privacy are also applied to this provider, which you may read here:
As an international company we share information between our partner firms, a list of which is available on your demand and is updated as necessary, and your personal data is made available to them. Some of these partner firms are located outside the European Economic Area (EEA) and the laws in these countries may not provide the same level of protection as in countries within the EEA. However, all our partner firms at all times will ensure a level of data protection at least as protective as that required in the EEA. For more information please refer to the Data Protection Officer at

How long does HELIO-SOLAR store data?
Cookies are usually valid for a short term (a day, a week or a month), though in some cases they may remain valid for up to 2 years.

Your rights and how you may exercise them
By contacting HELIO-SOLAR via e-mail at  you may exercise your right:

  • to require access to your personal data;

  • to require rectification of your personal data;

  • to require erasure of your personal data;

  • to withdraw consent to processing of your personal data, where applicable.

In some cases you may have a right to request a restriction on processing your personal data or to object to processing of your personal data. You may exercise your rights in line with the requirements of applicable EU and local laws. If personal data is erased at your request, HELIO-SOLAR will only retain such copies of the information as are necessary to protect our or third party legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with HELIO-SOLAR.
You may disable cookies by your browser settings, or by visiting here:


Right to lodge a complaint

If you think that the processing of your personal data has violated data protection law, you may lodge a complaint with the competent authority of the country of your habitual residence. 

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